Refund Policy

When you are refunded in full

A full refund is your contribution and the platform fee you paid with it.

• The Wanted expires without an approved claim.
• The poster withdraws the Wanted. The poster's own contributions are refunded too.
• The Owner removes the Wanted for breaking the terms: every Backer except the poster is refunded.

When you are not refunded

• A Sheriff approves a claim, or a released bounty is approved: the whole bounty goes to the winning Hunter or the member named, and the platform fee is kept.
• The Owner removes your own Wanted for breaking the terms: you forfeit what you put into it, platform fee included.
• A free request has no payment, so there is nothing to refund.

How and when you are paid

• Refunds are paid by bank transfer to the account on your profile, within 1 to 3 days of the refund being queued.
• A refund is queued when the Wanted expires, is withdrawn or is removed. While an appeal on the Wanted is open, its expiry and refunds wait for the decision.
• Keep the bank details on your profile up to date.

Following a refund

• You are told in your inbox when your refund is queued.
• “Wanteds you backed” on your profile shows each refund as pending, then refunded with the amount.